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Terms & Conditions

Terms and Conditions for Sale of Koi & Pond Products

Koi delivery is £20.00 per box.

Delivery is before 12 noon by our specialist courier.
Buy with confidence from Park farm fisheries. Please let us know when your Koi have arrived and settled in.
If you would like any help or advice before placing an order please contact us via email or by phone on 01525 229140
To ensure next day delivery please place your order before 12 between Monday to Thursday and let us know when you would like delivery.
Delivery is only within the mainland UK

Please note that all Koi are carefully inspected before delivery and if any fish are found to be less than perfect we will not ship them. Although the website stock lists are updated daily, on rare occasions a Koi may be sold in the shop but still advertised on our web site. In either case if you have placed an order we will contact you to see if you would like a replacement Koi or a refund. 
Whilst koi may be advertised as being of a particular sex there is no guarantee that this is the case. We do our best to check the sex of the koi, however, it is not always possible to be 100% sure of the sex in younger koi. Some koi may look like one sex whilst actually being of the other sex. 
Unfortunately no refunds will be given should the koi later be found to be of a sex other than that it was advertised for sale as.
All sales are covered by our general Terms of use - found below.

 

DELIVERY

 We do our best to supply the goods ordered by you, in most cases within five working days of the order date. Certain products will take longer to deliver.
 All goods are offered subject to availability. You will be advised of any delay in delivery times or if your goods are not available. If your order cannot be fulfilled or is delayed beyond 21 working days, you will be offered the choice of a full refund  or alternative goods of equivalent quality and price.
 Delivery is charged as follows: £4.99 0rders under £50 Orders over £50 are free of charge

 

 If your goods are damaged in transit or the wrong goods are delivered please e-mail us on sales@Parkfarmfisheries.co.uk or phone on 01525 229140

 

Terms and conditions for transactional part of the Website

The following terms and conditions apply to all transactions carried out by you on this Website. By entering this Website and making your first purchase, you accept these terms and conditions.

GEOGRAPHICAL RESTRICTION

1 This Website is only intended to be used and accessed in the United Kingdom (including Northern Ireland and Islands) and the Republic of Ireland. We cannot accept any orders from outside these countries.

PRICE AND PAYMENT METHODS

2 All prices are in pounds sterling (unless otherwise stated). Payment must be made in pounds sterling.
3 Payment can be made via Paypal as shown on our Website.
4 Payment by card is subject to authorisation by the card issuer. If such authorisation is refused to us, we will not be liable for any delay or non-delivery.
5 We will take all reasonable care to keep your order and payment details secure. But we will not be held liable for any loss you might suffer if a third party obtains unauthorised access to any data you have submitted to the Website, unless such loss has been caused by our negligence.
6 Alternatively, you may make your payment by phone on 01525 229140.Or by posting a cheque for the full amount of your order including P&P to Park farm fisheries, The Rye, Eaton Bray, Dunsatable, Bedfordshire, LU62BQ. Goods will be dispatched on cheque clearance.
7 If payment is made by credit or debit card, the card will be debited when the order is placed.
8 The price of our goods may be increased or decreased from time to time and there may be a delay in amending the prices on the Website. If this happens we will check with you to see if you wish to receive the goods at this increased price. We accept no responsibility for manifest errors in the prices shown on the Website.
9 All prices are inclusive of VAT and exclusive of delivery costs.

RETURNS POLICY

 If for any reason you wish to cancel your order within 7 working days of the receipt of goods delivered to you, please notify us by email Sales@Parkfarmfisheries.co.uk Or phone on 01525 229140 and return any goods which have been delivered to you to our shop address. Return of goods after the 7 working day period is entirely at our discretion.
 All goods to be returned under this policy must be packaged securely, together with the packing slip sent with the goods. We recommend that you return goods by recorded delivery.
 On return of goods under this policy, we shall refund all sums paid by you, less the direct cost of return postage. If the return is due to a fault of ours, then all sums including return postage shall be refunded.

COMPLAINTS

 If you have any complaints about your goods or the services offered on this Website, we will be happy to hear from you.  please e-mail us Sales@parkfarmfisheries.co.uk. Or phone on 01525 229140

 

 

 

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